1. Who this is between
These terms govern use of Loyalito by a business (“you”) and are agreed when you create an account. If you are agreeing on behalf of a company, you confirm you are authorised to do so.
2. The service
Loyalito provides digital loyalty cards for Apple and Google Wallet, tools to enrol and reward customers, and marketing features including AI-assisted campaigns. We may add, change or remove features; if a change materially reduces what your plan provides, we will tell you before it takes effect.
3. Trial and billing
- New accounts include a 14-day free trial. No payment details are required to start it.
- Plans are billed monthly in advance through Stripe. Prices exclude VAT; Swiss accounts are billed in CHF.
- You can upgrade, downgrade or cancel at any time from the billing page. Cancellation takes effect at the end of the current period, and there is no notice period.
- We do not provide pro-rata refunds for partial months, except where required by law.
4. Plan limits
Each plan includes limits on customers, staff seats, locations and monthly messages. If you exceed a limit we will tell you and ask you to upgrade rather than cutting the service off mid-service.
5. Your data and your customers
Your customer list and the content you create remain yours. We process them to run the service on your instructions, as set out in the privacy notice. You can export your data at any time, and we will delete it on request.
You are the data controller for your loyalty members. You are responsible for collecting valid consent, for the content of campaigns you send, and for complying with marketing and privacy law in the countries you operate in.
6. Acceptable use
You agree not to use Loyalito to:
- send messages to people who have not consented to receive them;
- upload customer lists you did not collect yourself with consent;
- send unlawful, deceptive, harassing or misleading content;
- attempt to breach the security of the service or access other businesses’ data;
- resell or white-label the service except on a plan that permits it.
We may suspend an account that does these things, with notice where it is safe to give it.
7. Availability
We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical. Wallet pass delivery and push notifications depend on Apple, Google and network operators, which are outside our control.
8. Liability
To the extent permitted by law, our total liability in any twelve-month period is limited to the fees you paid in that period. We are not liable for lost profits, lost revenue or indirect losses. Nothing here limits liability that cannot be limited by law.
9. Ending the agreement
You may close your account at any time. We may end the agreement with 30 days’ notice, or immediately for a serious breach of section 6. On termination you can export your data for 30 days, after which it is deleted.
10. Changes and contact
We will give reasonable notice of material changes to these terms. Questions: hello@loyalito.space.